Cafe Coffee Day
KRA:
Implement all SOPs
Ensure Sales and Profitability through excellent customer service
Drive sales through up and cross selling
Knowledge, Skills & Abilities:
Excellent communication skills
Ability to work in a Team
Sales orientation
Excellent customer handling skills
Qualifications:
Duties & Responsibilities:
Operation:
Ø Ensure guest comfort
Ø Order Taking & billing
Ø Handle the customer complaints
Ø Customer Service/ Follow ups
Ø Service Recovery
Ø Inventory management
Ø Maintain SOP checklist
Ø Asset & Equipment maintenance
Ø Maintain Reports
Ø Handle billing compliances
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